:root{
  --bg:#f5f7f9; --panel:#fff; --ink:#0f1e2b; --ink-2:#33475a; --muted:#647a8c;
  --line:#e2e8ee; --line-2:#eef2f6;
  --accent:#0f5b8f; --accent-ink:#fff; --accent-soft:#f0f6fb; --accent-line:#cfe2f0;
  --warm:#b4530a; --ok:#1a7a4a; --bad:#c02a1f;
  --shadow:0 1px 2px rgba(16,35,50,.05),0 4px 14px rgba(16,35,50,.05);
  --shadow-lg:0 10px 34px rgba(16,35,50,.13),0 2px 6px rgba(16,35,50,.06);
  --radius:12px;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);
  font:15px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  -webkit-font-smoothing:antialiased}
h1,h2,h3{margin:0;font-weight:650;letter-spacing:-.015em}
a{color:var(--accent)}
code{font:12px/1.4 ui-monospace,SFMono-Regular,Menlo,monospace;background:var(--line-2);
  padding:1px 5px;border-radius:4px}

/* ============ topbar ============ */
.topbar{position:sticky;top:0;z-index:40;display:flex;align-items:center;gap:18px;
  height:58px;padding:0 18px;background:rgba(252,253,254,.85);
  -webkit-backdrop-filter:blur(14px) saturate(1.6);backdrop-filter:blur(14px) saturate(1.6);
  border-bottom:1px solid var(--line)}

.brand{display:flex;align-items:center;gap:9px;flex:none}
.brand .mark{display:grid;place-items:center;width:28px;height:28px;border-radius:8px;
  background:linear-gradient(155deg,#7ad683,#5fc765 45%,#3fa94d);color:#fff;
  box-shadow:0 1px 3px rgba(63,169,77,.4)}
.brand .mark svg{width:17px;height:17px}
.wordmark{font-size:16px;font-weight:680;letter-spacing:-.025em}
.brand-sub{font-size:12px;color:var(--muted);padding-left:10px;margin-left:2px;
  border-left:1px solid var(--line);white-space:nowrap}

/* segmented nav */
.tabs{display:flex;gap:2px;padding:3px;margin:0 auto;border-radius:10px;
  background:#eaeff4;overflow-x:auto;scrollbar-width:none}
.tabs::-webkit-scrollbar{display:none}
.tab{position:relative;background:transparent;border:0;color:var(--ink-2);
  padding:6px 13px;border-radius:8px;cursor:pointer;white-space:nowrap;
  font:550 13.5px/1.4 inherit;letter-spacing:-.005em;transition:background .12s,color .12s}
.tab:hover{color:var(--ink);background:rgba(255,255,255,.65)}
.tab.active{background:#fff;color:var(--ink);font-weight:640;
  box-shadow:0 1px 2px rgba(16,35,50,.1),0 0 0 1px rgba(16,35,50,.04)}

.badge{display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;
  padding:0 4px;margin-left:6px;border-radius:20px;background:#d64545;color:#fff;
  font-size:10px;font-weight:700;vertical-align:1px}
.badge[hidden]{display:none}
.badge.sev{background:var(--bad)}

/* sync status chip */
.sync-wrap{position:relative;flex:none;margin-left:auto}
.sync-chip{display:flex;align-items:center;gap:9px;background:#fff;cursor:pointer;
  border:1px solid var(--line);border-radius:10px;padding:5px 9px 5px 10px;
  color:var(--ink);box-shadow:0 1px 2px rgba(16,35,50,.05);transition:border-color .12s}
.sync-chip:hover{border-color:#c9d5df}
.sync-dot{width:8px;height:8px;border-radius:50%;flex:none;background:var(--muted)}
.sync-dot.ok{background:#1fa463;box-shadow:0 0 0 3px rgba(31,164,99,.16)}
.sync-dot.ok::after{content:"";display:block;width:8px;height:8px;border-radius:50%;
  background:#1fa463;animation:pulse 2.4s ease-out infinite}
.sync-dot.stale{background:#d98324;box-shadow:0 0 0 3px rgba(217,131,36,.16)}
.sync-dot.error{background:var(--bad);box-shadow:0 0 0 3px rgba(192,42,31,.16)}
@keyframes pulse{0%{transform:scale(1);opacity:.55}70%{transform:scale(3);opacity:0}100%{opacity:0}}
.sync-text{display:flex;flex-direction:column;align-items:flex-start;line-height:1.25}
.sync-system{font-size:11.5px;font-weight:620;letter-spacing:-.005em}
.sync-when{font-size:10.5px;color:var(--muted)}
.sync-caret{width:12px;height:12px;color:var(--muted);flex:none}

.sync-popover{position:absolute;top:calc(100% + 8px);right:0;width:310px;z-index:60;
  background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px;
  box-shadow:var(--shadow-lg)}
.sync-popover[hidden]{display:none}
.sync-pop-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}
.sync-pop-head h3{font-size:13.5px}
.sync-pop-body{margin:0;display:grid;grid-template-columns:auto 1fr;gap:5px 14px;font-size:12px}
.sync-pop-body dt{color:var(--muted)}
.sync-pop-body dd{margin:0;text-align:right;font-weight:550}
.sync-pop-note{font-size:11px;color:var(--muted);line-height:1.45;margin:12px 0 12px}
.btn-sm{padding:6px 12px;font-size:12.5px;width:100%}

@media(max-width:1180px){.brand-sub{display:none}}
@media(max-width:1020px){.topbar{height:auto;flex-wrap:wrap;gap:10px;padding:10px 14px}
  .tabs{order:3;width:100%;margin:0}.sync-wrap{margin-left:auto}}

/* ============ shared ============ */
.view{max-width:1280px;margin:0 auto;padding:24px 26px 64px}
/* the topbar is sticky, so anything scrollIntoView'd needs to clear it */
.alert-card,.editor{scroll-margin-top:74px}
.view-title{font-size:22px;font-weight:700;letter-spacing:-.02em}
.view-sub{margin:4px 0 0;font-size:13px;color:var(--muted);max-width:62ch}

.btn-primary{background:var(--accent);color:var(--accent-ink);border:0;padding:0 22px;
  border-radius:9px;font:600 14.5px/1 inherit;cursor:pointer;min-height:38px}
.btn-primary:hover{background:#0d4c78}
.btn-primary:disabled{opacity:.55;cursor:default}
.btn-ghost{background:#fff;border:1px solid var(--line);color:var(--ink);padding:8px 16px;
  border-radius:9px;cursor:pointer;font:550 13.5px/1.3 inherit}
.btn-ghost:hover{border-color:var(--accent);color:var(--accent)}
.btn-ghost:disabled{opacity:.5;cursor:default}
.linkbtn{background:0;border:0;color:var(--accent);cursor:pointer;font-size:12.5px;padding:0}
.linkbtn.danger{color:var(--bad)}

.freshness{display:flex;gap:18px;flex-wrap:wrap;align-items:center;margin-bottom:18px;
  padding:9px 14px;background:#fff;border:1px solid var(--line);border-radius:10px;
  font-size:12.5px;color:var(--muted)}
.freshness b{color:var(--ink);font-weight:600}
.freshness .stale{color:var(--warm);font-weight:600}

.empty{text-align:center;padding:56px 20px;color:var(--muted)}
.empty h3{font-size:17px;margin-bottom:6px;color:var(--ink)}
.more-wrap{text-align:center;margin-top:20px}
.note{font-size:11.5px;color:var(--muted);line-height:1.45;margin:14px 0 0;font-weight:400}

.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);
  padding:20px 22px;box-shadow:var(--shadow);margin-bottom:20px}
.panel-head{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;
  align-items:flex-start;margin-bottom:16px}
.panel h2{font-size:16px}
.sub{margin:4px 0 0;font-size:13px;color:var(--muted)}

.status-pill{font-size:10.5px;font-weight:700;padding:2px 8px;border-radius:20px;white-space:nowrap}
.status-pill.status-needs_review{background:#fdf1e3;color:#8a5116}
.status-pill.status-awaiting_seller_reply{background:#e8f1f8;color:#0f4c78}
.status-pill.status-approved{background:#e6f4ec;color:#14663f}
.status-pill.status-closed{background:var(--line-2);color:var(--muted)}
.status-pill.sev-critical{background:#fdeae8;color:var(--bad)}
.status-pill.sev-warning{background:#fdf1e3;color:#8a5116}
.status-pill.sev-info{background:#eaf1f8;color:#2b5f88}

.mock-banner{background:#fdf7ee;border:1px solid #f0e0c8;color:#7a4a12;
  font-size:12.5px;line-height:1.55;padding:11px 15px;border-radius:10px;margin-bottom:18px}
.mock-banner strong{font-weight:680}

/* ============ alerts ============ */
.alerts-head{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;
  flex-wrap:wrap;margin-bottom:18px}
.alerts-stats{display:flex;gap:8px;flex-wrap:wrap}
.stat{display:flex;flex-direction:column;gap:1px;min-width:80px;padding:8px 14px;background:#fff;
  border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow)}
.stat-n{font-size:19px;font-weight:700;letter-spacing:-.02em;line-height:1.15}
.stat-l{font-size:10.5px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted)}
.stat.critical .stat-n{color:var(--bad)}
.stat.warning .stat-n{color:var(--warm)}
.stat.actions .stat-n{color:var(--accent)}

/* next-action hero: the single most urgent pending action on the board */
.next-action{position:relative;overflow:hidden;margin-bottom:22px;padding:18px 20px;
  border-radius:14px;border:1px solid var(--accent-line);
  background:linear-gradient(135deg,#0f4d78,#12608f 55%,#14709f);color:#eaf3fa;
  box-shadow:0 12px 32px rgba(15,77,120,.22)}
.next-action[hidden]{display:none}
.na-kicker{display:flex;align-items:center;gap:8px;font-size:10.5px;font-weight:700;
  text-transform:uppercase;letter-spacing:.09em;color:#9ecbe8;margin-bottom:9px}
.na-kicker .status-pill{background:rgba(255,255,255,.16);color:#fff}
.na-label{font-size:20px;font-weight:680;letter-spacing:-.02em;color:#fff;line-height:1.3}
.na-detail{font-size:13.5px;color:#c5dded;margin:6px 0 0;line-height:1.5}
.na-from{font-size:12px;color:#9ecbe8;margin:10px 0 0}
.na-from b{color:#e3f0f8;font-weight:600}
.na-actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:15px}
.na-actions .btn-primary{background:#fff;color:#0f4d78;min-height:36px;padding:0 18px}
.na-actions .btn-primary:hover{background:#e8f2f9}
.na-actions .btn-ghost{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.32);
  color:#fff}
.na-actions .btn-ghost:hover{background:rgba(255,255,255,.2);border-color:#fff;color:#fff}
.na-phone{font:700 17px/1 ui-monospace,SFMono-Regular,Menlo,monospace;color:#fff;
  text-decoration:none;letter-spacing:-.01em;display:inline-flex;align-items:center;gap:7px;
  background:rgba(255,255,255,.13);border:1px solid rgba(255,255,255,.3);
  padding:9px 15px;border-radius:9px}
.na-phone:hover{background:rgba(255,255,255,.22)}

.alerts-list{display:grid;gap:14px}
.alert-card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);overflow:hidden;border-left:4px solid var(--line)}
.alert-card.sev-critical{border-left-color:var(--bad)}
.alert-card.sev-warning{border-left-color:var(--warm)}
.alert-card.sev-info{border-left-color:#4a86b8}
.alert-card.status-resolved{opacity:.62}
.alert-body{padding:15px 18px 4px}
.alert-head{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin-bottom:9px}
.alert-unit{font-size:13px;font-weight:660}
.alert-site{font-size:12px;color:var(--muted)}
.alert-head .stamp{margin-left:auto}
.alert-title{font-size:16px;font-weight:660;letter-spacing:-.015em;line-height:1.35}
.alert-message{font-size:13.5px;color:var(--ink-2);margin:6px 0 0;line-height:1.55;max-width:88ch}
.alert-tags{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}
.alert-incident{display:inline-flex;align-items:center;gap:6px;font-size:12px;
  background:var(--accent-soft);border:1px solid var(--accent-line);color:#0f4c78;
  padding:3px 10px;border-radius:20px;font-weight:600}

/* the recommended-action queue - the emphasis of the whole page */
.actions-block{margin:14px 0 0;border-top:1px solid var(--line-2);
  background:linear-gradient(180deg,#fbfcfd,#fff);padding:13px 18px 15px}
.actions-head{display:flex;align-items:baseline;gap:10px;margin-bottom:10px}
.actions-head h4{margin:0;font-size:11px;font-weight:700;text-transform:uppercase;
  letter-spacing:.07em;color:var(--accent)}
.actions-progress{font-size:11.5px;color:var(--muted);margin-left:auto}
.action-rows{display:grid;gap:8px}

.action-row{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:13px;
  padding:11px 13px;border:1px solid var(--line);border-radius:10px;background:#fff;
  transition:border-color .12s,box-shadow .12s}
.action-row:hover{border-color:var(--accent-line);box-shadow:0 2px 10px rgba(16,35,50,.06)}
.action-row.urgent{border-color:#f2c9c4;background:#fffbfa}
.action-row.urgent:hover{border-color:#e39b93}
.action-row.done,.action-row.dismissed{opacity:.55;background:#fbfcfd}
.action-row.done .action-label{text-decoration:line-through;text-decoration-color:#a9b8c4}
.action-icon{display:grid;place-items:center;width:30px;height:30px;border-radius:8px;flex:none;
  background:var(--accent-soft);color:var(--accent);font-size:14px}
.action-row.urgent .action-icon{background:#fdeae8;color:var(--bad)}
.action-main{min-width:0}
.action-label{font-size:13.5px;font-weight:620;line-height:1.35}
.action-detail{font-size:12px;color:var(--muted);margin-top:2px;line-height:1.4}
.action-contact{display:flex;gap:12px;flex-wrap:wrap;margin-top:5px;font-size:12px}
.action-contact a{font-weight:600;text-decoration:none}
.action-contact a:hover{text-decoration:underline}
.action-contact .tel{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-weight:700}
.action-origin{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;
  color:#7d8fa0;background:var(--line-2);border-radius:4px;padding:1px 5px;margin-left:7px;
  vertical-align:1px}
.action-origin.automation{background:#eef0fb;color:#4a5aa8}
.action-btns{display:flex;gap:7px;align-items:center;flex:none}
.btn-act{background:var(--accent);color:#fff;border:0;border-radius:8px;padding:7px 14px;
  font:620 12.5px/1.2 inherit;cursor:pointer;white-space:nowrap}
.btn-act:hover{background:#0d4c78}
.btn-act:disabled{opacity:.55;cursor:default}
.btn-act.urgent{background:var(--bad)}
.btn-act.urgent:hover{background:#a3211a}
.btn-icon{background:#fff;border:1px solid var(--line);border-radius:8px;width:30px;height:30px;
  display:grid;place-items:center;cursor:pointer;color:var(--muted);font-size:14px;line-height:1}
.btn-icon:hover{border-color:var(--accent);color:var(--accent)}

.action-draft{grid-column:1/-1;margin-top:10px;padding:13px 15px;border-radius:9px;
  background:#f7fafc;border:1px solid var(--line)}
.action-draft-head{display:flex;align-items:center;gap:10px;margin-bottom:8px}
.action-draft-head span{font-size:10.5px;font-weight:700;text-transform:uppercase;
  letter-spacing:.05em;color:var(--muted)}
.action-draft-head .linkbtn{margin-left:auto}
.action-draft pre{margin:0;font:13px/1.6 inherit;white-space:pre-wrap;color:var(--ink-2)}

.alert-foot{display:flex;align-items:center;gap:10px;flex-wrap:wrap;
  padding:10px 18px;border-top:1px solid var(--line-2);background:#fbfcfd}
.alert-foot .stamp{margin-left:auto}
.stamp{font-size:11px;color:#8698a8}

@media(max-width:720px){
  .action-row{grid-template-columns:auto 1fr;row-gap:9px}
  .action-btns{grid-column:1/-1;justify-content:flex-start}
}

/* ============ automations ============ */
.automations-list{display:grid;gap:12px;margin-bottom:22px}
.auto-card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);
  padding:15px 18px;box-shadow:var(--shadow)}
.auto-card.off{background:#fbfcfd}
.auto-card.off .auto-name{color:var(--muted)}
.auto-head{display:flex;align-items:flex-start;gap:12px;flex-wrap:wrap}
.auto-name{font-size:15px;font-weight:650;letter-spacing:-.01em}
.auto-desc{font-size:12.5px;color:var(--muted);margin:3px 0 0}
.auto-head-right{display:flex;align-items:center;gap:12px;margin-left:auto}

.switch{position:relative;display:inline-flex;align-items:center;gap:8px;cursor:pointer;
  font-size:11.5px;font-weight:600;color:var(--muted);user-select:none}
.switch input{position:absolute;opacity:0;width:0;height:0}
.switch .track{width:34px;height:19px;border-radius:20px;background:#cbd6df;flex:none;
  transition:background .15s;position:relative}
.switch .track::after{content:"";position:absolute;top:2px;left:2px;width:15px;height:15px;
  border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.2);transition:transform .15s}
.switch input:checked + .track{background:#1fa463}
.switch input:checked + .track::after{transform:translateX(15px)}

.rule-summary{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:12px;
  font-size:12.5px;color:var(--ink-2);line-height:1.9}
.rule-kw{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted)}
.cond-chip{background:var(--accent-soft);border:1px solid var(--accent-line);color:#0f4c78;
  border-radius:7px;padding:2px 9px;font-size:12px;font-weight:550}
.cond-chip b{font-weight:700}
.act-chip{background:#f4f1fb;border:1px solid #e0d9f2;color:#4a3d8f;border-radius:7px;
  padding:2px 9px;font-size:12px;font-weight:550}
.act-chip.outbound{background:#fdf1e3;border-color:#f0dcc0;color:#8a5116}
.auto-foot{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-top:13px;
  padding-top:11px;border-top:1px solid var(--line-2);font-size:11.5px;color:var(--muted)}
.auto-foot .spacer{margin-left:auto}

/* rule editor */
.editor{border-color:var(--accent-line);box-shadow:var(--shadow-lg)}
.editor[hidden]{display:none}
.editor h2{margin-bottom:14px}
.field{display:block;margin-bottom:14px}
.field > span{display:block;font-size:11.5px;font-weight:650;color:var(--muted);
  text-transform:uppercase;letter-spacing:.05em;margin-bottom:5px}
.field input[type=text],.field textarea,.field select{width:100%;padding:9px 11px;
  border:1px solid var(--line);border-radius:8px;font:13.5px/1.45 inherit;background:#fff;
  color:var(--ink)}
.field textarea{resize:vertical;min-height:60px}
.field-row{display:flex;gap:14px;flex-wrap:wrap}
.field-row .field{flex:1;min-width:200px}

.editor-section{border:1px solid var(--line);border-radius:10px;padding:14px;margin-bottom:16px;
  background:#fbfcfd}
.editor-section-head{display:flex;align-items:center;gap:10px;margin-bottom:11px}
.editor-section-head h3{font-size:12px;font-weight:700;text-transform:uppercase;
  letter-spacing:.06em;color:var(--ink-2)}
.editor-section-head .linkbtn{margin-left:auto}
.editor-hint{font-size:11.5px;color:var(--muted);margin:0 0 11px;line-height:1.5}

.cond-row{display:flex;gap:8px;align-items:center;margin-bottom:8px;flex-wrap:wrap}
.cond-row select,.cond-row input{padding:7px 9px;border:1px solid var(--line);border-radius:7px;
  font:13px/1.4 inherit;background:#fff;color:var(--ink)}
.cond-row .c-field{min-width:150px}
.cond-row .c-op{min-width:150px}
.cond-row .c-val{flex:1;min-width:160px;max-width:360px}
.cond-row .btn-icon{flex:none}

.act-block{border:1px solid var(--line);border-radius:9px;padding:12px;margin-bottom:9px;
  background:#fff}
.act-block-head{display:flex;gap:8px;align-items:center;margin-bottom:10px}
.act-block-head select{flex:1;padding:7px 9px;border:1px solid var(--line);border-radius:7px;
  font:600 13px/1.4 inherit;background:#fff;color:var(--ink)}
.act-params{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:10px}
.act-params label{display:block}
.act-params label > span{display:block;font-size:11px;font-weight:600;color:var(--muted);
  margin-bottom:4px}
.act-params input,.act-params select,.act-params textarea{width:100%;padding:7px 9px;
  border:1px solid var(--line);border-radius:7px;font:13px/1.45 inherit;background:#fff;
  color:var(--ink)}
.act-params textarea{resize:vertical;min-height:52px}
.act-params .wide{grid-column:1/-1}
.outbound-note{font-size:11px;color:#8a5116;background:#fdf7ee;border:1px solid #f0e0c8;
  border-radius:6px;padding:6px 9px;margin-top:9px;line-height:1.45}

.editor-preview{font-size:12.5px;color:var(--muted);background:var(--accent-soft);
  border:1px solid var(--accent-line);border-radius:8px;padding:10px 13px;margin-bottom:16px;
  line-height:1.55}
.editor-preview b{color:#0f4c78}
.editor-preview ul{margin:6px 0 0;padding-left:18px}
.editor-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.editor-error{color:var(--bad);font-size:12.5px;font-weight:550}

.automation-history{display:grid;gap:1px;background:var(--line-2);border-radius:8px;
  overflow:hidden;border:1px solid var(--line-2)}
.hist-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:9px 12px;
  background:#fff;font-size:12.5px}
.hist-rule{font-weight:620}
.hist-alert{color:var(--muted)}
.hist-row .stamp{margin-left:auto}

/* ============ search ============ */
.searchbar{display:flex;gap:10px;margin-bottom:20px}
.searchbar input{flex:1;padding:13px 16px;border:1px solid var(--line);border-radius:var(--radius);
  font-size:15px;background:#fff;box-shadow:var(--shadow)}
.searchbar input:focus{outline:2px solid #9dc5e4;border-color:var(--accent)}

.layout{display:grid;grid-template-columns:236px 1fr;gap:22px;align-items:start}
@media(max-width:860px){.layout{grid-template-columns:1fr}}

.filters{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);
  padding:16px;box-shadow:var(--shadow);position:sticky;top:72px}
.filters-head{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:12px}
.filters h2{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.filters label{display:block;font-size:12.5px;color:var(--muted);font-weight:600;margin-bottom:12px}
.filters select{width:100%;margin-top:5px;padding:8px 9px;border:1px solid var(--line);
  border-radius:7px;background:#fff;font-size:13.5px;color:var(--ink);font-weight:400}
.filters hr{border:0;border-top:1px solid var(--line);margin:14px 0}

.results-head{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px;min-height:26px}
.count{font-size:13.5px;color:var(--muted)}
.count b{color:var(--ink)}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{background:#e3edf5;color:#0f4c78;border:1px solid #c5dcec;border-radius:20px;
  padding:2px 9px;font-size:11.5px;font-weight:600;cursor:pointer}
.chip:hover{background:#d3e4f1}
.chip .x{margin-left:5px;opacity:.65}

.cards{display:grid;gap:12px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);
  padding:15px 17px;box-shadow:var(--shadow);display:grid;
  grid-template-columns:1fr auto;gap:6px 18px;cursor:pointer;transition:border-color .12s}
.card:hover{border-color:#a8c6dd}
.card-title{font-size:15.5px;font-weight:640;margin:0;line-height:1.35}
.card-desc{grid-column:1;margin:2px 0 0;font-size:13px;color:var(--muted);
  display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.tags{grid-column:1;display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}
.tag{font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:5px;
  background:var(--line-2);color:#3c5266;border:1px solid #dfe6ed}
.tag.pn{background:#f3eee6;color:#7a5320;border-color:#e6dccb;
  font-family:ui-monospace,SFMono-Regular,Menlo,monospace}
.tag.cond-new{background:#e6f4ec;color:#14663f;border-color:#c9e6d7}
.tag.cond-refurbished{background:#e9eefb;color:#2f4a99;border-color:#d2dcf5}
.tag.cond-used-serviceable{background:#fdf1e3;color:#8a5116;border-color:#f2ddc2}
.tag.cond-unknown{background:var(--line-2);color:var(--muted)}
.side{grid-row:1/4;grid-column:2;text-align:right;display:flex;flex-direction:column;
  justify-content:space-between;align-items:flex-end;gap:10px;min-width:150px}
.price{font-size:16px;font-weight:680;white-space:nowrap}
.price.none{font-size:13px;font-weight:550;color:var(--muted)}
.src{font-size:11.5px;color:var(--muted);text-align:right}
.viewlink{display:inline-block;font-size:12.5px;font-weight:640;color:var(--accent);
  text-decoration:none;border:1px solid var(--accent-line);background:var(--accent-soft);
  padding:6px 11px;border-radius:8px;white-space:nowrap}
.viewlink:hover{background:#e3eff8}
@media(max-width:640px){.card{grid-template-columns:1fr}.side{grid-row:auto;grid-column:1;
  flex-direction:row;align-items:center;text-align:left}}

.btn-ask{background:var(--line-2);border:1px solid #dfe6ed;color:var(--accent);font-weight:600;
  font-size:12.5px;padding:6px 11px;border-radius:8px;cursor:pointer;white-space:nowrap}
.btn-ask:hover{background:#e3edf5;border-color:var(--accent-line)}

.whatbroke{margin-bottom:22px}
.whatbroke h2{font-size:22px;font-weight:700;letter-spacing:-.02em;margin-bottom:14px}
.whatbroke-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:10px}
@media(max-width:900px){.whatbroke-grid{grid-template-columns:repeat(4,1fr)}}
@media(max-width:600px){.whatbroke-grid{grid-template-columns:repeat(3,1fr)}}
.wb-icon{display:flex;flex-direction:column;align-items:center;gap:8px;
  background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px 8px 12px;
  cursor:pointer;box-shadow:var(--shadow);transition:border-color .12s,transform .12s;
  color:var(--ink)}
.wb-icon:hover{border-color:var(--accent);transform:translateY(-1px)}
.wb-icon svg{width:26px;height:26px;color:var(--accent)}
.wb-icon span{font-size:11.5px;font-weight:600;text-align:center;line-height:1.25;color:var(--ink)}
.whatbroke-head{display:flex;justify-content:space-between;align-items:center;
  flex-wrap:wrap;gap:10px;margin-bottom:14px}
.whatbroke-head h2{margin-bottom:0}
.btn-declare{background:#fdeae8;color:var(--bad);border:1px solid #f3c9c5;font-weight:650;
  font-size:13px;padding:9px 16px;border-radius:9px;cursor:pointer;white-space:nowrap}
.btn-declare:hover{background:#fbdfdc}

.empty .btn-primary{margin-top:18px}
.web-search-result{max-width:680px;margin:20px auto 0;padding:18px 20px;
  background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.web-search-result[hidden]{display:none}
.web-search-badge{display:inline-block;font-size:11px;font-weight:700;text-transform:uppercase;
  letter-spacing:.04em;color:#8a5116;background:#fdf1e3;border:1px solid #f2ddc2;
  padding:3px 10px;border-radius:20px;margin-bottom:12px}
.web-search-text{font-size:13.5px;line-height:1.65;white-space:pre-wrap;color:var(--ink-2);margin:0 0 14px}
.web-search-sources{margin:0;padding-left:18px;font-size:12.5px}
.web-search-sources li{margin-bottom:6px}

/* ============ admin ============ */
.admin-actions{display:flex;align-items:center;gap:14px}
.chk{font-size:12.5px;color:var(--muted);display:flex;align-items:center;gap:6px}
.table{width:100%;border-collapse:collapse;font-size:13.5px}
.table th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted);border-bottom:1px solid var(--line);padding:8px 10px}
.table td{padding:11px 10px;border-bottom:1px solid var(--line-2);vertical-align:top}
.table tr:last-child td{border-bottom:0}
.pill{font-size:11.5px;font-weight:650;padding:2px 9px;border-radius:20px}
.pill.ok{background:#e6f4ec;color:var(--ok)}
.pill.error{background:#fdeae8;color:var(--bad)}
.pill.never{background:var(--line-2);color:var(--muted)}
.scrape-status{margin-bottom:14px;padding:11px 14px;border-radius:9px;font-size:13px;
  background:#e8f1f8;border:1px solid var(--accent-line);color:#0f4c78}
.scrape-status.done{background:#e6f4ec;border-color:#c9e6d7;color:#14663f}
.scrape-status.fail{background:#fdeae8;border-color:#f5cdc9;color:var(--bad)}
.notes{margin:10px 0 0;padding-left:20px;color:var(--muted);font-size:13px}
.notes li{margin-bottom:6px}

/* ============ modal ============ */
.modal{position:fixed;inset:0;background:rgba(12,25,38,.55);display:flex;
  align-items:center;justify-content:center;padding:24px;z-index:50}
/* display:flex above beats the UA stylesheet's [hidden]{display:none}; restore it. */
.modal[hidden]{display:none}
.modal-card{background:#fff;border-radius:14px;max-width:720px;width:100%;
  max-height:86vh;overflow:auto;padding:26px 28px;position:relative;box-shadow:var(--shadow-lg)}
.modal-close{position:absolute;top:12px;right:14px;background:0;border:0;font-size:26px;
  line-height:1;color:var(--muted);cursor:pointer}
.modal-card h2{font-size:19px;padding-right:30px;margin-bottom:12px}
.kv{width:100%;border-collapse:collapse;margin:16px 0;font-size:13.5px}
.kv th{text-align:left;color:var(--muted);font-weight:600;width:170px;
  padding:7px 10px 7px 0;border-bottom:1px solid var(--line-2);vertical-align:top}
.kv td{padding:7px 0;border-bottom:1px solid var(--line-2)}
.kv .unset{color:#9aa9b7;font-style:italic}
.modal-desc{font-size:13.5px;line-height:1.6;color:var(--ink-2);white-space:pre-wrap}

/* ============ inquiries ============ */
.agent-disclaimer{max-width:1280px;margin:0 auto 16px;padding:11px 15px;font-size:12.5px;
  color:var(--ink-2);background:#fff;border:1px solid var(--line);border-radius:10px;
  line-height:1.55}

.inbox-layout{max-width:1280px;margin:0 auto;display:grid;grid-template-columns:300px 1fr;
  gap:18px;align-items:start;height:calc(100vh - 220px);min-height:420px}
@media(max-width:860px){.inbox-layout{grid-template-columns:1fr;height:auto}}
.inbox-list-wrap{background:#fff;border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);height:100%;overflow-y:auto}
.inbox-list{list-style:none;margin:0;padding:0}
.inbox-item{padding:12px 14px;border-bottom:1px solid var(--line-2);cursor:pointer}
.inbox-item:hover{background:#f7fafc}
.inbox-item.active{background:var(--accent-soft);border-left:3px solid var(--accent);padding-left:11px}
.inbox-item-title{font-size:13.5px;font-weight:600;margin-bottom:6px;line-height:1.3}
.inbox-item-meta{display:flex;justify-content:space-between;align-items:center;gap:8px}

.thread-panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);height:100%;display:flex;flex-direction:column;overflow:hidden}
.thread-content{display:flex;flex-direction:column;height:100%;overflow:hidden}
.thread-content[hidden]{display:none}
.thread-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;
  padding:14px 18px;border-bottom:1px solid var(--line-2)}
.thread-head h3{font-size:15.5px;margin-bottom:4px}
.thread-messages{flex:1;overflow-y:auto;padding:16px 18px;display:flex;flex-direction:column;gap:12px}
.msg{max-width:88%;border-radius:11px;padding:10px 13px}
.msg-label{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;
  margin-bottom:4px;color:#8698a8}
.msg-body{font-size:13.5px;line-height:1.55;white-space:pre-wrap}
.msg-agent{align-self:flex-start;background:var(--accent-soft);border:1px solid #dbe9f3}
.msg-user{align-self:flex-end;background:#12202e;color:#eaf1f7}
.msg-user .msg-label{color:#9db4c8}
.msg-system{align-self:center;background:var(--bg);border:1px dashed var(--line);font-style:italic;
  max-width:96%}
.msg-pending .msg-body{color:#8698a8;font-style:italic}
.thread-actions{display:flex;align-items:center;gap:10px;padding:10px 18px;
  border-top:1px solid var(--line-2);flex-wrap:wrap}
.thread-actions .note{font-size:12.5px;color:var(--muted);margin:0}
.thread-form{display:flex;gap:10px;padding:12px 18px;border-top:1px solid var(--line-2)}
.thread-form textarea{flex:1;resize:vertical;min-height:44px;padding:10px 12px;
  border:1px solid var(--line);border-radius:9px;font:13.5px/1.4 inherit}
.thread-incident-bar{display:flex;align-items:center;gap:8px;padding:8px 18px;
  border-bottom:1px solid var(--line-2);font-size:12.5px;color:var(--muted)}
.thread-incident-bar label{font-weight:600}
.thread-incident-bar select{padding:5px 8px;border:1px solid var(--line);border-radius:7px;
  font-size:12.5px;background:#fff;color:var(--ink);flex:1;max-width:320px}
.inquiry-choice{display:flex;gap:10px;justify-content:center;margin-top:16px}

/* ============ incidents ============ */
.new-incident-form{display:flex;flex-direction:column;gap:10px;margin:14px 0;
  padding:14px;background:#fbfcfd;border:1px solid var(--line);border-radius:10px}
.new-incident-form[hidden]{display:none}
.new-incident-form input,.new-incident-form textarea{padding:9px 11px;border:1px solid var(--line);
  border-radius:8px;font:13.5px/1.4 inherit}
.new-incident-actions{display:flex;gap:10px}
.incidents-list{display:grid;gap:12px;margin-top:6px}
.incident-card{border:1px solid var(--line);border-radius:11px;padding:14px 16px;background:#fff}
.incident-card.status-closed{opacity:.7}
.incident-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
.incident-head h3{font-size:15px}
.incident-desc{font-size:13px;color:var(--muted);margin-top:6px}
.incident-meta{display:flex;gap:16px;font-size:12px;color:var(--muted);margin-top:10px}

/* ============ vendors ============ */
.vendors-list{display:grid;gap:12px}
.vendor-card{border:1px solid var(--line);border-radius:11px;padding:14px 16px;background:#fff}
.vendor-head{display:flex;justify-content:space-between;align-items:baseline;gap:12px;flex-wrap:wrap}
.vendor-head h3{font-size:15px}
.vendor-location{font-size:12px;color:var(--muted);font-weight:600}
.vendor-specialty{font-size:13px;color:var(--ink-2);margin:8px 0 0;line-height:1.5}
.vendor-contact{display:flex;gap:16px;flex-wrap:wrap;font-size:12.5px;color:var(--muted);margin-top:10px}
.vendor-emergency{font-size:12px;color:#8a5116;background:#fdf1e3;border:1px solid #f2ddc2;
  padding:6px 10px;border-radius:7px;margin:10px 0 0}
.vendor-verification{font-size:11.5px;color:#8698a8;font-style:italic;margin:8px 0 0}